Remote Service & TeamViewer Support

Need help with scanning, printer connection, driver setup or copier settings? CopierCopier provides remote support for Metro Vancouver businesses using TeamViewer and secure screen-sharing tools.

Fast Remote Help for Office Printing Problems

Our remote support service helps business customers solve common copier, printer and scanning issues without waiting for an on-site visit. For urgent hardware issues, our Burnaby-based service team can also schedule local technician support.

Printer Driver Setup

Install or review printer drivers, default settings, color/B&W settings and paper tray configuration.

Scan to Email / Folder

Assist with scan-to-email, scan-to-folder, address book and basic workflow setup.

TeamViewer Support

Connect securely with customer permission to review settings and troubleshoot remotely.

How Remote Support Works

Step 1: Tell us the issue.
Call or text us with your printer, copier or scanning problem.

Step 2: Start a secure remote session.
We guide you to open TeamViewer or another approved support tool.

Step 3: We review and fix what we can remotely.
If the issue requires parts or on-site work, we schedule a technician visit.

Local Burnaby Team

Support from a local Metro Vancouver copier service company, not an anonymous call center.

Business-Focused

Help for offices, clinics, schools, warehouses, accounting firms and small businesses.

Remote + On-Site

When remote support is not enough, we can schedule local service and repair.

Support Request

For support, please call our office or use the request form. Include your copier/printer model, computer type, and the issue you are seeing so our team can respond faster.

Main Office: 604-438-2121
Cell/Text: 778-316-3169
Email: admin@copiercopier.com

Request Support

Please provide as much detail as possible.

For urgent issues, please call 604-438-2121 or text 778-316-3169 after submitting the form.

Remote Support FAQ

What can be fixed remotely?

Many printer driver, scan-to-email, scan-to-folder, network printing, default paper size, and basic Windows/Mac printing issues can often be reviewed remotely.

Do I need TeamViewer installed?

If TeamViewer is not installed, our support team can guide you to download it or use another approved remote support method.

Is remote support secure?

Remote access is only started with your permission. You can see the screen during support and can end the session at any time.

Do you also provide on-site service?

Yes. If the issue requires hardware repair, network troubleshooting, or copier service, we can schedule local on-site support in Metro Vancouver.